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Enough detail to price the work. Wiley answers every inquiry within 24 hours, and he will tell you plainly if an appraisal is not what you need.
You will get a private link to your own page, where you send in the insurance company's valuation report and the photographs. Nothing needs a password, and the report is read the moment it arrives.
Photos and paperwork come next. Sending this gives you a private page for your appraisal, and photos from your phone are fine.
Answered within 24 hours. Nothing is sent until you press the button.